General conditions of sale

Last updated on 07/29/2024.

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Article 1: Preamble Defined between the seller, the company TE MANA TAHITI TOURS and individuals purchasing a tourist excursion? These General Conditions of Sale (hereinafter the “CGV”) determine the rights and obligations of the parties in the context of the sale of products offered by the Seller.

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Article 2: Acceptance of the conditions

Any order placed with the seller implies unreserved acceptance of the General Conditions of Sale by the buyer.

 Articles 3: Product characteristics TE MANA TAHITI TOURS only sells tourist excursions. Article 4: Order conditions Please note that reservations must be made at least 48 hours in advance of the desired tour date. Activity reservations are considered validated once all the necessary information is correctly provided as well as payment of the deposit. ​ Article 5: Cancellation and refund conditions Please note that reservations may be canceled or rescheduled up to 48 hours before the desired tour date. Reservations canceled, for any reason, within 24 hours of the desired tour date will not be refunded. They cannot be postponed either unless there is availability (to be confirmed by Te Mana Tahiti Tours)

Article 6: Order modification For any reservation changes, keep us informed at the following address: temana.tahititours@gmail.com. We will be happy to make any necessary adjustments to your reservation. Article 7: Delivery Reservations include pick-up services. Thus, support will be planned according to where people stay from 7:15 a.m. to 8:15 a.m. and the corresponding days of operation. ​ Article 8: Payment and invoicing Payment is made at the time of ordering by 50% deposit by bank transfer then the entirety in Pacific francs in cash on the day. Or directly the entire reservation by bank transfer. Invoices will be available to request from the guide on the day of the excursion, or send by email as well.

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Article 9: Customer service For any questions or information, the customer can contact the seller: – by telephone: +689 87 31 94 08, – by email: temana.tahititours@gmail.com Article 10: Personal information and protection of personal data The information and data provided by the customer and collected by the seller on the site (such as his first and last name, his contact details, the details of his orders) are treated in complete confidentiality and are saved in one or more databases. The customer's personal data requested by the seller, responsible for processing, are necessary for the recording, monitoring and archiving of his orders, the commercial and marketing management of his file and the quality of his relationships. with the seller. The customer's personal information and data are also kept by the seller for security purposes, in order to comply with legal and regulatory obligations, and to allow the personalization of the services offered and the information sent to the customer by the seller. At any time the Customer can modify the authorizations he has communicated from his account or by contacting customer service by email. In particular, the customer can unsubscribe from newsletters or refuse all commercial solicitations at any time by clicking on the unsubscribe link in the message.

 

Article 11: Intellectual Property The various elements of the site: brands, content, illustrations and images, etc. are protected under copyright, trademark law, patent law and image rights. Any deterioration, as well as, in the absence of authorization, any reproduction, downloading, copying, modification, commercial use, total or partial, of said elements is prohibited and exposes its author(s) to prosecution.

 

Article 12: Liability

The product description is the only contractual source. As the products are constantly evolving, the seller may modify without notice the packaging of the products, the technical composition and the characteristics of the product references, which are given for information only. The seller cannot be held liable in the event that the non-performance of its obligations results from force majeure. The seller is only bound by an obligation of means with regard to the operation and continuity of the site. The customer declares to accept the characteristics and limits of an online service, and in particular to recognize: – That he is aware of the hazards of online consultation, in particular with regard to response times; – That it is up to him to take all necessary measures to ensure that the technical characteristics of his computer and/or his computer network – Allow them access to the site; – That he is solely responsible for his access to the Internet; – That it is up to him to take all appropriate measures to protect his own data, personal data, works and/or software from contamination by possible computer viruses circulating on the Internet or contracted by any other electronic means ;

– That any telematics network used for data transmission purposes may experience periods of saturation due to bandwidth congestion, outages due to technical incidents or maintenance interventions, decisions of the managing companies said networks or any other events beyond the seller's control. The customer is solely responsible for his use of the service and cannot hold the seller responsible for any claim and/or procedure made against him.

 

Article 13: Applicable law In the event of a dispute, an amicable solution will be sought before any legal recourse. The prior search for an amicable solution does not interrupt the deadlines for acting as a guarantee. These General Terms and Conditions are subject to French law. All relationships arising from the connection and/or use of the site are subject to French law.